999 call handler sickness and turnover rates

NHS 999 staff are quitting and suffering burnout due to the relentless pressure of calls. Figures obtained by UNISON from UK ambulance services show high turnover rates among call handlers, which staff say are often due to a lack of support and the non-stop, often distressing, calls that force many to take sick leave. This report shows the toll taken on the workforce, with more than a quarter (27%) of NHS ambulance control room staff quitting their jobs over the past three years.