Adult social care insights

This report examines the current reality of adult social care in England. Drawing on a survey of professionals and in-depth interviews with senior leaders, the research reveals that high-quality care is increasingly being sustained by the goodwill, professionalism, and resilience of the workforce, rather than by systems designed to meet today’s pressures. It finds that short staffing, rising complexity of need and financial strain are now the baseline operating context for many providers. It also finds that continuity of care is often maintained through overtime, agency use, task redistribution and managers stepping in to cover shifts. Free registration is required to access this publication.