Cloud-based telephony data collection

There is an opportunity to generate and understand a more accurate picture of telephony demand on general practice through the cloud-based telephony data set. General practices have been sent an invitation via the calculating quality reporting service (CQRS). Practices should accept this invitation, in accordance with the GP contract regulations and data provision notice. To meet the capacity and access improvement (CAIP) domain ‘Better Digital Telephony’, all primary care network member practices must accept the invitation on CQRS, and regularly be using the data to support capacity/demand service planning and quality improvement.