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Cloud-based telephony data published

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MariaPCC 28 November 2025

Cloud-based telephony (CBT) data has been published at GP practice level. Publication of CBT data will enable analysis to measure patient-initiated demand and the ease of patients being able to contact their GP practice. Metrics include call volumes, call outcome (answered, missed, resulting in a call back request, or ending in response to an automated message or diversion) and call wait times and duration. Data is available by day of the week and time of day and will be updated monthly. This new dataset is published alongside the GP appointment and online consultation data.

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