Complaints are on the rise. Dealing with a face-to-face complaint can occasionally be intimidating and even frightening. The possibility exists to transform a complaint into a favourable review if it is handled well. This online course looks at the reasons patients complain and discuss ways to address the issue or perhaps even avoid the complaint altogether.
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Create a network to share documents, knowledge and best practice with your colleagues. Set up a network to keep in touch with other people in your organisation or with shared interest groups across organisational boundaries.
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