There are many reasons why people are unhappy, difficult, or challenging and this online workshop is designed with front line reception and admin staff in mind. The session offers techniques for defusing tension both face to face and over the phone and discusses the important of building personal resilience.
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Create a network to share documents, knowledge and best practice with your colleagues. Set up a network to keep in touch with other people in your organisation or with shared interest groups across organisational boundaries.
Networks can be open to all or available only to a closed group defined by the administrator.
Join or create a network here.
