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Digital done right: a future where everyone is included

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MariaPCC 2 October 2026

This report highlights that older people have different levels of access, skills and confidence and many face barriers when using essential services. Age UK is calling for a more inclusive approach to digital transformation, which includes: designing services around older people’s needs; making digital services easier to navigate; maintaining accessible non-digital alternatives; and providing support to develop digital skills and confidence.

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