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Digital-first GP access risks excluding older people

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MariaPCC 23 April 2026

This report finds that one in three people aged 75 and over can only get to see their doctor if they book digitally, and the same proportion feel they are cut off from care. With nearly 90% of older people still trying to make appointments by phone or in person, Re-engage believes many of them are being cut off from their doctor, which risks increasing their loneliness and isolation. The report calls on UK governments to make accessing GP appointments easier for older people.

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