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GP Patient Survey 2025

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MariaPCC 11 July 2025

The results of the 2025 GP Patient Survey, which include information on patient experience of general practice, NHS dentistry and community pharmacy, show improvements in patients’ experience of general practice, NHS dental and community pharmacy services when compared with 2024.

Key findings include:

  • 75.4% of patients had a good overall experience of their GP practice, an increase of 1.5% from 2024.
  • Compared with 2024, more patients reported they had tried contacting their general practice using their website or the NHS App.
  • Across all three contact methods that patients were asked about (phone, practice website, and NHS App), around 50% of patients reported they generally found it easy to contact their general practice.
  • 74.4% of patients had used online GP practice services, a 5.4% increase from 2024.
  • 70.8% of patients had a good overall experience of NHS dental services, an increase of 1.6% from 2024.
  • 88% of patients had a good overall experience of using community pharmacy services, an increase of 1.2% from 2024.
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