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Guidance on communicating with patients and the public

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MariaPCC 20 February 2026

NHS England has issued new messaging best practice guidance and a content guide on writing and sending NHS App messages, text messages, emails and letters. This new guidance is to help teams design clearer, safer and more effective messages for patients and the public across the NHS. The guidance explains when and how to contact patients, the benefits of digital first messaging, and tips on how to start using NHS Notify, the national NHS messaging service.

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