Managing difficult patients in general practice – the regulations and process

Difficult patient interactions can be stressful and cause disruption in the practice. This online training session will focus on how to manage difficult patients, the patient removal process and how the Special Allocation Schemes (SAS) are operated. The session has been specifically designed for general practice teams, and is ideal for practice partners, business/practice managers or anyone in the practice who is involved with managing difficult patients. Integrated care board (ICB) primary care teams will also find this session useful to gain an understanding of the regulations and process.