NHS App messaging saved more than £1 million

MariaPCC 7 May 2024

Messages sent to millions of patients via the NHS App have saved the NHS £1.1 million on the cost of previously sending the information via text message. During 2023/24, 22.5 million messages were sent through the NHS App, which would have previously been sent as a text message or letter. The average cost of sending a text message is around 5p, which represents a saving of at least £1.1 million. People who switch on notifications in the NHS App have their messages automatically sent through the app.

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