Practices must offer three routes to request care

All practices must ensure patients can request care in three ways: by phone, in person, and using online forms through practice websites (previously known as ‘online consultation requests’). A toolkit of materials, including posters, leaflets, digital and social assets, accessible versions, and translations, are available to help practice teams explain the three routes.

Keep up to date

Sign up to receive our daily news alerts straight to your inbox. Subscribe to our weekly newsletter containing a summary of the week’s news, blog and vote on our poll.

Weekly Newsletter

Daily news updates

Have a discussion

Help keep the conversation going between meetings by creating a forum to hold discussions with your members. It’s an easy way to manage and communicate with members.

Create a network

Create a network to share documents, knowledge and best practice with your colleagues. Set up a network to keep in touch with other people in your organisation or with shared interest groups across organisational boundaries.

Networks can be open to all or available only to a closed group defined by the administrator.

Join or create a network here.