Turning conflict into collaboration

Differences of opinion, interpretation and values can lay the foundations of misunderstanding, confrontation and conflict. This three-hour virtual event aims to increase delegates’ confidence in managing situations where conflict may arise, seeing conflict as an opportunity to harness energy and create new solutions, being able to work with partners or providers to build a platform of agreement and work through differences to find new ways to achieve shared goals. It looks at mechanisms to pre-empt conflict and practical solutions to prevent escalation to a formal conflict resolution process.

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