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Update information for complaints

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MariaPCC 4 August 2023

There have been changes in the delegation of commissioning, including the way members of the public make a complaint about primary care services to the commissioner. Rather than contacting NHS England they should now contact their local integrated care board (ICB).  Members of the public can still make a complaint to the provider. Please ensure any patient facing comms to members of the public about how to make a complaint is updated to reflect this change.

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