Dealing with difficult patients’

When

3 July 2024    
13:30 - 16:00
Download ICS Google Calendar iCalendar Office 365 Outlook Live

Where

https://www.pccevents.co.uk/3188

There are many reasons why people are unhappy, difficult, or challenging and this 2.5-hour online participative and interactive workshop is designed with front line reception and admin staff in mind.  The workshop focusses on approaches that work in a range of situations, including GP practices, dental practices, pharmacies and opticians.

Life on the front line in health services is challenging. Staff are juggling increased patient demand at a time when services are stretched to the limit. All too often it is reception staff who bear the brunt of people’s frustrations.

The training will include:

  • Communication and listening skills and the importance of empathy and compassion
  • Techniques for defusing difficult situations both face to face and over the phone
  • Tips for building personal resilience and maintaining objectivity.

As participants will be encouraged to share their experiences and talk to each other for participants to get the most out of the session we recommend using a laptop or PC that has both video and audio capabilities. Face to face sessions can be available upon request.

If you would like a bespoke face to face or online workshop for your team or organisation, please contact events@pcc-cic.org.uk

Report

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .
Keep up to date

Sign up to receive our daily news alerts straight to your inbox. Subscribe to our weekly newsletter containing a summary of the week’s news, blog and vote on our poll.

Have a discussion

Help keep the conversation going between meetings by creating a forum to hold discussions with your members. It’s an easy way to manage and communicate with members.

Create a network

Create a network to share documents, knowledge and best practice with your colleagues. Set up a network to keep in touch with other people in your organisation or with shared interest groups across organisational boundaries.

Networks can be open to all or available only to a closed group defined by the administrator.

Join or create a network here.